Tuesday , August 22 2017

HTTP 500 Error in OWA and ECP Something Went wrong

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X-ClientId: MOAG – DKFF – BDUB – 333

X-OWA-Error: Microsoft.Exchange.Data.Storage.MailboxOfflineException
X-OWA-Version: 15.0.1076.9
X-FEServer: EXCH01
X-BEServer: EXCH02
Date: 14/12/2016 05:57:00

Events Generated –

Log Name:      Application
Source:        MSExchange Control Panel
Date:          12/14/2016 12:02:46 PM
Event ID:      4
Task Category: General
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      EXCH02.careexchange.in
Description:
Current user: ‘careexchange.in/Microsoft Exchange System Objects/Monitoring Mailboxes/HealthMailbox0eba0829c21c4694b00335082686d519′
Request for URL ‘https://exch02.careexchange.in:444/ecp/default.aspx(https://exch02/ecp/)’ failed with the following error:
System.NullReferenceException: Object reference not set to an instance of an object.
at Microsoft.Exchange.Clients.Common.Canary15.Init(Byte[] userContextIdBinary, Byte[] timeStampBinary, String logonUniqueKey, Byte[] hashBinary, String logData)
at Microsoft.Exchange.Clients.Common.Canary15..ctor(String logonUniqueKey)
at Microsoft.Exchange.Clients.Common.Canary15Cookie.TryCreateFromHttpCookie(HttpCookie cookie, String logonUniqueKey, Canary15Profile profile)
at Microsoft.Exchange.Clients.Common.Canary15Cookie.TryCreateFromHttpContext(HttpContext httpContext, String logOnUniqueKey, Canary15Profile profile)
at Microsoft.Exchange.Management.ControlPanel.CanaryExtensions.CheckCanary15(HttpContext context, Boolean shouldRenew, String canaryName)
at Microsoft.Exchange.Management.ControlPanel.CanaryExtensions.CheckCanary(HttpContext context)
at Microsoft.Exchange.Management.ControlPanel.RbacModule.Application_PostAuthenticateRequest(Object sender, EventArgs e)
at System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
at Microsoft.Exchange.Clients.Common.Canary15.Init(Byte[] userContextIdBinary, Byte[] timeStampBinary, String logonUniqueKey, Byte[] hashBinary, String logData)
at Microsoft.Exchange.Clients.Common.Canary15..ctor(String logonUniqueKey)
at Microsoft.Exchange.Clients.Common.Canary15Cookie.TryCreateFromHttpCookie(HttpCookie cookie, String logonUniqueKey, Canary15Profile profile)
at Microsoft.Exchange.Clients.Common.Canary15Cookie.TryCreateFromHttpContext(HttpContext httpContext, String logOnUniqueKey, Canary15Profile profile)
at Microsoft.Exchange.Management.ControlPanel.CanaryExtensions.CheckCanary15(HttpContext context, Boolean shouldRenew, String canaryName)
at Microsoft.Exchange.Management.ControlPanel.CanaryExtensions.CheckCanary(HttpContext context)
at Microsoft.Exchange.Management.ControlPanel.RbacModule.Application_PostAuthenticateRequest(Object sender, EventArgs e)
at System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

Flight info: Features:[[Global.DistributedKeyManagement, False],[Global.GlobalCriminalCompliance, False],[Global.MultiTenancy, False],[Global.WindowsLiveID, False],[Eac.AllowMailboxArchiveOnlyMigration, True],[Eac.AllowRemoteOnboardingMovesOnly, False],[Eac.BulkPermissionAddRemove, True],[Eac.CmdletLogging, True],[Eac.CrossPremiseMigration, False],[Eac.DevicePolicyMgmtUI, False],[Eac.DiscoveryDocIdHint, False],[Eac.DiscoveryPFSearch, False],[Eac.DiscoverySearchStats, False],[Eac.DlpFingerprint, False],[Eac.EACClientAccessRulesEnabled, False],[Eac.GeminiShell, False],[Eac.ManageMailboxAuditing, False],[Eac.ModernGroups, False],[Eac.Office365DIcon, False],[Eac.OrgIdADSeverSettings, False],[Eac.RemoteDomain, False],[Eac.UCCAuditReports, False],[Eac.UCCPermissions, False],[Eac.UnifiedAuditPolicy, False],[Eac.UnifiedComplianceCenter, False],[Eac.UnifiedPolicy, False],[Eac.UnlistedServices, False],],  Flights:[],  Constraints:[[LOC, EN-US],[MACHINE, EXCH02],[MODE, ENTERPRISE],[PROCESS, W3WP],[USER, HEALTHMAILBOX0EBA0829C21C4694B001F5082686D519@],[USERTYPE, BUSINESS],], IsGlobalSnapshot: False

Log Name:      Application
Source:        Windows Error Reporting
Date:          12/14/2016 12:09:15 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      EXCH01.careexchange.in
Description:
Fault bucket , type 0
Event Name: E12IIS
Response: Not available
Cab Id: 0

Problem signature:
P1: c-RTL-AMD64
P2: 15.00.1076.009
P3: w3wp#MSExchangeOWAAppPool
P4: M.E.Clients.Common
P5: M.E.C.C.Canary15.Init
P6: System.NullReferenceException
P7: 4058
P8: 15.00.1076.000
P9:
P10:

Attached files:
C:\Windows\Temp\981892be-0fdc-445f-9fc5-43a087f8408a\report.txt
C:\Windows\Temp\981892be-0fdc-445f-9fc5-43a087f8408a\report.xml

These files may be available here:
Analysis symbol:
Rechecking for solution: 0
Report Id: 98c251d8-c1d4-11e6-80e6-005056a13698
Report Status: 262144
Hashed bucket:

Log Name:      Application
Source:        MSExchange Common
Date:          12/14/2016 12:09:13 PM
Event ID:      4999
Task Category: General
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      EXCH01.careexchange.in
Description:
Watson report about to be sent for process id: 3436, with parameters: E12IIS, c-RTL-AMD64, 15.00.1076.009, w3wp#MSExchangeOWAAppPool, M.E.Clients.Common, M.E.C.C.Canary15.Init, System.NullReferenceException, 4058, 15.00.1076.000.
ErrorReportingEnabled: True

 

Solution –

Start – Run – Adsiedit.msc clear these values

CN=Client Access,CN=“Organization name”,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=“domain”

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Took backup of those values.

Cleared below Attributes from Active Directory .

msExchCanaryData0

msExchCanaryData1

msExchCanaryData2

Recycled – OWA and ECP pool

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It logged in Successfully.

About Satheshwaran Manoharan

Satheshwaran Manoharan is an Microsoft Exchange Server MVP , Publisher of CareExchange.in Supporting/Deploying/Designing Microsoft Exchange for some years. Extensive experience on Microsoft Technologies.

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One comment

  1. You are a life saver….I read and follow all of your articles….

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